Frequently Asked Questions
Everything you need to know about shopping with ARTIFACT
What is the typical shipping timeline for my order?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from tailored to oversized fits, we recommend comparing these measurements against a similar garment you already own.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
Where are ARTIFACT garments manufactured?
Quality and ethics are our priority. Our collections are ethically produced in certified facilities across Italy and Portugal, using premium sustainable fabrics sourced from local mills.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.
How should I care for my ARTIFACT pieces?
To preserve the longevity of our fabrics, we recommend following the specific care label found inside each garment. Generally, we suggest cold washing and air drying to maintain the integrity of the fibers.